Delivery & Returns

Delivery

Download links are in the confirmation email you receive immediately after you order.

No post or packing charged – worldwide!

We despatch goods within 3-4 working days. During holiday periods there may be delays.

We send goods by Royal Mail, first class post in the UK & Airmail elsewhere. See Royal Mail web site for delivery targets.

If you have any queries about the progress of your order please e-mail us.

The buyer is responsible for all local taxes.

 

Returns

If you receive a CD and think it is unsuitable you cannot return it. This is because each CD is compiled specifically for you, with your licence details printed on every page. We cannot therefore resell it.

If you are unsure about the suitability of an item, read the description carefully and download a sample. Samples include pages to help you make an informed decision.

If you are still unsure, contact us.

“Your rights to return goods are protected under the EU Distance Selling Directive which can be found at http://www.hmso.gov.uk/si/si2000/20002334.htm

These conditions shall be governed and construed in accordance with the laws of England and all disputes arising in connection therewith shall be submitted to the jurisdiction of the courts of England and Wales.”

We will replace a disc that is faulty on receipt. E-mail or phone and tell us the problem. If the problem is with printing, check out the advice on printing at Adobe Technical Support first.

 

Damaged CDs

Our guarantee does not include any damage to the disc after purchase. CD’s should be handled with care. Only pick them up by the edges or the hole to prevent damage to the disc’s surface.

 

Using the CD

Great care is taken producing our CDs, however we suggest you take some simple precautions before using a disc.

We recommend you have a virus checker installed on your computer.

Always copy the files to your computer & keep the disc as a back up. Do not print directly from the disc, this is slow & repeated handling increases the risk of damage to the CD.

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