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If you have an individual account, a link to your account is in the confirmation email you receive immediately after your order. You can access downloads and digital resources through your account.
School and organisation orders will be processed within 3-4 working days. A member of our team may be in touch to clarify your order and licence requirements.
Hard copy items are despatched within 3-4 working days. During holiday periods there may be delays.
We send goods by Royal Mail, first class post in the UK and International Standard. See the Royal Mail website for delivery targets.
If you have any queries about the progress of your order please e-mail us at info@blacksheeppress.co.uk.
The buyer is responsible for all local taxes.
If you purchase a download, download it from the website and then think it is unsuitable, unfortunately, you cannot return it. This is because each download is compiled specifically for you, with your licence details printed on every page. We cannot, therefore, resell it.
If you are unsure about the suitability of an item, read the description carefully and download a sample. Samples include pages to help you make an informed decision. If you are still unsure, please contact us at info@blacksheeppress.co.uk
We will replace a download that is faulty on receipt. E-mail or phone and tell us the problem. For help with printing in the first instance please see, http://www.adobe.com/uk/.
Our guarantee does not include any damage to the download after purchase.