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A faulty disc will be replaced, carriage free. Just e-mail or phone me and tell me the problem. If the problem is with printing, check out the advice on printing at Adobe Technical Support first.
If when we receive the item, we think it is unsuitable can we return it?
The short answer is, no! The reason being that each CD is compiled specifically for you as a customer, with your licence details printed on every page.
If you are unsure about the suitability of an item, click the 'More Information' button & in many cases there are samples of sufficient pages to help you make an informed decision.
If you are still unsure, give us a ring or email us & we can send you a sample CD.
Our guarantee does not include any damage to the disc after purchase. CD's should be handled with care. Only pick them up by the edges or the hole to prevent damage to the disc's surface. If the disc is damaged it can be replaced for a nominal charge of £15 (GBP). The damaged disc will need to be returned to Black Sheep Press.
Your rights to return goods are protected under the EU Distance Selling Directive which can be found at http://www.hmso.gov.uk/si/si2000/20002334.htm
These conditions shall be governed and construed in accordance with the laws of England and all disputes arising in connection therewith shall be submitted to the jurisdiction of the courts of England and Wales.
Great care is taken producing this CD for you, however we suggest you take some simple precautions before using this disc.
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