Returns

Guarantee

A faulty disc will be replaced, carriage free. Just e-mail or phone me and tell me the problem. If the problem is with printing, check out the advice on printing at Adobe Technical Support first.

Unsuitable Goods

If when we receive the item, we think it is unsuitable can we return it?
The short answer is, no! The reason being that each CD is compiled specifically for you as a customer, with your licence details printed on every page.
If you are unsure about the suitability of an item, click the 'More Information' button & in many cases there are samples of sufficient pages to help you make an informed decision.
If you are still unsure, give us a ring or email us & we can send you a sample CD.

Damaged CDs

Our guarantee does not include any damage to the disc after purchase. CD's should be handled with care. Only pick them up by the edges or the hole to prevent damage to the disc's surface. If the disc is damaged it can be replaced for a nominal charge of £15 (GBP). The damaged disc will need to be returned to Black Sheep Press.

Returns Policy

Your rights to return goods are protected under the EU Distance Selling Directive which can be found at http://www.hmso.gov.uk/si/si2000/20002334.htm

These conditions shall be governed and construed in accordance with the laws of England and all disputes arising in connection therewith shall be submitted to the jurisdiction of the courts of England and Wales.

Before using the CD

Great care is taken producing this CD for you, however we suggest you take some simple precautions before using this disc.

  1. We recommend you make an up to date back up of your hard disc before installing any files or software from this disc.
  2. We recommend you use a virus checker before using this disc for the first time.
  3. Follow any guidelines or instructions your organisation has regarding installing files or programmes on your computer or network. 
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