Frequently asked questions

Q1. What if I cannot use a credit card? Can I be invoiced & pay by cheque or BACS?
A1. If you are a school, a health authority or a UK resident ( delivery to UK address) you can have an invoice in £GB sent with the goods if you are ordering a CD. Downloads can only be paid for by debit/credit card.

At the checkout, select 'Invoice with order' from the 'Payment Method' drop down list. Payment must be by cheque or bank transfer for the full invoice amount in £GB. Cheques should be made payable to Black Sheep Press Ltd. 

Q2. I was wondering whether BSP could invoice in Australian dollars ( or any other currency)?
A2. All BSP prices on our web site are quoted in £GB, we only invoice & accept payment in £GB.

Q3. How do I know what it will cost in Australian dollars ( or any other currency)?
A3. On the web site product pages there is an currency chooser, next to the displayed price.
The figure is only a guide the precise conversion will be done by YOUR credit card company. The converted amount is not shown at the checkout, as payment must be in £GB.

Q4. When I get to the checkout VAT is shown, but I live outside the EU. How can I get rid of it?
A4. If you are not liable to pay VAT because of where you live , VAT will disappear when you select your country of residence.
See below, Currency & VAT, for Demo.

Q5. How can I pay?
A5. If you are ordering from outside the the UK or the Euro Zone, the most cost effective way for you to pay is on our web site with a debit/credit card.

Q6. Is it safe to use a debit/credit card on your site?
A6. Payments are processed by SagePay over a secure server. In the address line on your browser you will see 'https' at the start of the line which shows it is an encrypted server. See the SagePay privacy statement for more information. During the 10 years we have used internet payment providers we have never had a security problem. We do not store or see any of your credit card details.

Q7. Can I have a catalogue?
A7. Because of high postal charges and paper costs we are currently not sending paper catalogues. The web site contains more information than a paper catalogue. Samples of many products are available for download - click the 'more info' button. On the web site you can sign up for our email flyer which will keep you up to date with new products & offers. The email will only be about every 1-2 months - we will not flood your inbox with spam! 

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Web service for currency conversion